selected scholarly activity
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academic article
- Connecting people with city cultural heritage through proximity-based digital storytelling. Journal of Librarianship and Information Science. 50:264-274. 2018
- The Role of Media on User Satisfaction with City Cultural Digital Stories: A Case Study. AMCIS 2018 Proceedings. 2018
- Digital Storytelling: An Opportunity for Libraries to Engage and Lead Their Communities. Canadian Journal of Information and Library Science. 42:43-68. 2018
- Connecting people with their communities through proximity-based digital storytelling. Proceedings of the Association for Information Science and Technology. 54:650-651. 2017
- Sharing Knowledge in Social Q&A Sites: The Unintended Consequences of Extrinsic Motivation. Journal of Management Information Systems. 33:70-100. 2016
- Digital storytelling and memory institutions: A case study using activity theory. Proceedings of the Association for Information Science and Technology. 53:1-6. 2016
- The Satisfaction and Use of Research Ethics Board Information Systems in Canada. Journal of Empirical Research on Human Research Ethics. 10:395-403. 2015
- Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments. College and Research Libraries. 76:796-810. 2015
- Promoting Academic Library Research Through the “Faculty-Member-In-Residence” Program. Journal of Academic Librarianship. 41:9-13. 2015
- Business process redesign project success: the role of socio-technical theory. Business Process Management Journal. 20:773-792. 2014
- Information quality and community municipal portal use. Government Information Quarterly Journal of Government Information. 30:23-32. 2013
- Factors affecting the adoption of online library resources by business students. Journal of the American Society for Information Science and Technology Journal of the American Society for Information Science. 63:2503-2520. 2012
- Student perceptions of information literacy instruction: The importance of active learning. Education for Information. 29:147-161. 2012
- A model of student learning outcomes of information literacy instruction in a business school. Journal of the American Society for Information Science and Technology Journal of the American Society for Information Science. 63:671-686. 2012
- Dancing With Digital Natives: Staying in Step with the Generation That's Transforming the Way Business Is Done. Journal of the American Society for Information Science and Technology Journal of the American Society for Information Science. 62:2297-2298. 2011
- Preparing Tomorrow's Decision Makers: Learning Environments and Outcomes of Information Literacy Instruction in Business Schools. Journal of Business and Finance Librarianship. 16:348-367. 2011
- Learning outcomes of information literacy instruction at business schools. Journal of the American Society for Information Science and Technology Journal of the American Society for Information Science. 62:572-585. 2011
- Special section editorial. International Journal of Information Management. 31:4-5. 2011
- Viewpoint: Information management. International Journal of Information Management. 30:103-108. 2010
- Internal factors affecting the adoption and use of government websites. Electronic Government. 7:120-120. 2010
- Information seeking and use in diverse organizational contexts. Proceedings of the American Society for Information Science and Technology. 46:1-4. 2009
- Sex, gender and self-concept: predicting web shopping site design preferences. International Journal of Electronic Business. 7:217-217. 2009
- Information culture and information use: An exploratory study of three organizations. Journal of the American Society for Information Science and Technology Journal of the American Society for Information Science. 59:792-804. 2008
- Beyond gender differences: Self-concept orientation and relationship-building applications on the Internet. Journal of Business Research. 60:613-619. 2007
- End-user adoption of animated interface agentsin everyday work applications. Behaviour and Information Technology. 26:119-132. 2007
- Building government portals that work: guiding principles from Community Informatics. International Journal of Electronic Business. 5:604-604. 2007
- Message from the chairs. 8th World Congress on the Management of e-Business, WCMeB 2007 - Conference Proceedings. 2007
- Working with information: information management and culture in a professional services organization. Journal of Information Science. 32:491-510. 2006
- Investigating the Determinants of Satisfaction and Usage of Mobile IT Services in Four Countries. Journal of Global Information Technology Management. 9:6-27. 2006
- Gender and Web information seeking: A self-concept orientation model. Journal of the American Society for Information Science and Technology Journal of the American Society for Information Science. 57:1105-1115. 2006
- Academic Library Web Sites: Current Practice and Future Directions. Journal of Academic Librarianship. 32:251-258. 2006
- Intelligent Mobile Crisis Response Systems. Communications of the ACM. 48:95-98. 2005
- Intelligent agents as innovations. AI and Society. 18:364-381. 2004
- Agent toolkit satisfaction and use in higher education. Journal of Computing in Higher Education. 15:65-88. 2003
- Internet-based information systems use in organizations: an information studies perspective. Information Systems Journal. 13:113-132. 2003
- Web information seeking and retrieval in digital library contexts: towards an intelligent agent solution. Online Information Review. 26:404-412. 2002
- The influence of information ecology on e‐commerce initiatives. Internet Research. 11:286-295. 2001
- The corporate portal as information infrastructure: towards a framework for portal design. International Journal of Information Management. 20:91-101. 2000
- Leveraging the corporate library through Web user training. Library Management. 20:393-400. 1999
- Information design: The knowledge architect's toolkit.. Knowledge Organization. 26:58-58. 1999
- Fostering robust library portals: An assessment of the McMaster University Library Gateway
- Information behavior realities in organizations. Proceedings of the American Society for Information Science and Technology. 43:1-6.
- Knowledge management practices in organizations undergoing fundamental change. Proceedings of the American Society for Information Science and Technology. 42:n/a-n/a.
- Managing in the digital environment: The case of myhamilton.ca. Bulletin of the American Society for Information Science / ASIS. 33:14-17.
- Pre-Purchase Online Information Seeking: Search versus Browse.. J. Electron. Commerce Res.. 4:72-84.
- The Google Online Marketing Challenge: A multi-disciplinary global teaching and learning initiative using sponsored search. Proceedings of the American Society for Information Science and Technology. 45:1-3.
- The case of myhamilton.ca
- The complexity and value of managing in the digital environment. Proceedings of the American Society for Information Science and Technology. 44:1-3.
- The effect of knowledge management context on knowledge management practices: An empirical investigation. The Electronic Journal of Knowledge Management Volume. 4:117-128.
- Tips for Tracking Web Information Seeking Behavior. Handbook of Research on Web Log Analysis. 256-283.
- User adoption of interface agents for electronic mail /
- Users and usage of community portals: The myhamilton. ca experience
- Utilizing Web Information Systems for Organizational Knowledge Work: An Investigation of the Information Ecology and Information Behaviors of Users in a Telecommunications Company
- Youth, civic participation and electronic government
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book
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chapter
- Coda. 189-190. 2000
- Designing Intranets to Support Knowledge Work. 101-130. 2000
- Information Seeking. 3-27. 2000
- Models of Information Seeking on the World Wide Web. 133-158. 2000
- The Intranet as Infrastructure for Knowledge Work. 71-100. 2000
- The Structure and Dynamics of Organizational Knowledge. 29-67. 2000
- Understanding Organizational Web Use. 159-187. 2000
- Tips for Tracking Web Information Seeking Behavior
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conference paper
- Factors affecting student learning outcomes of information literacy instruction. Proceedings of the American Society for Information Science and Technology. 1-2. 2010
- A Citizen-Centric Framework for e-Government Services use. PROCEEDINGS OF 5TH INTERNATIONAL CONFERENCE ON E-GOVERNMENT. 41-48. 2009
- Sex, Gender and Self-Concept: Predicting Web Shopping Site Design Preferences. Eighth World Congress on the Management of eBusiness (WCMeB 2007). 7-7. 2007
- Knowledge and information management practices in knowledge-intensive organizations: A case study of a Québec public organization 1. Canadian Journal of Information and Library Science. 92-92. 2007
- Library portals: The impact of the library information environment on information seeking success. Proceedings of the American Society for Information Science and Technology. 84-92. 2004
- Tailoring the design of web shopping sites for both product browsing & product searching. Advances in Consumer Research. 238-238. 2004
- Information seeking on the Web: An integrated model of browsing and searching. First Monday. 3-16. 1999
- A behavioral model of information seeking on the Web - Preliminary results of a study of how managers and IT specialists use the Web. PROCEEDINGS OF THE ASIS ANNUAL MEETING. 290-302. 1998
- A behavioral model of information seeking on the Web - Preliminary results of a study of how managers and IT specialists use the Web. PROCEEDINGS OF THE ASIS ANNUAL MEETING. 290-302. 1998
- Basing intranet design on the organizational information environment and user information behaviour. INFORMATION SCIENCE AT THE DAWN OF THE NEXT MILLENNIUM. 93-105. 1998
- Facilitating organizational information access in global network environments: Towards a new framework for intranet design. PROCEEDINGS OF THE ASIS ANNUAL MEETING. 190-201. 1998
- Facilitating organizational information access in global network environments: Towards a new framework for intranet design. ASIS '98 - PROCEEDINGS OF THE 61ST ASIS ANNUAL MEETING, VOL 35, 1998. 190-201. 1998
- Adoption and Use of Community Municipal Portals.. 94-94.
- Online Information Seeking: Understanding Individual Differences and Search Contexts.. 670-670.
- Successful Community Municipal Portal Diffusion: Internal Government Factors and Individual Perceptions.. 531-531.
- Working the Web: an empirical model of Web use. Proceedings of the 33rd Annual Hawaii International Conference on System Sciences. 9 pp.-9 pp..