This paper presents a citizen-centric framework for e-Government services use. The framework is based on an in-depth research investigation of the factors affecting successful community municipal portal use at five community municipal portal sites in the Province of Ontario, Canada. In total, 1, 753 end-users completed a web survey that polled end-user uptake and perceptions of these portals. The survey was based on Carter and Bélanger's (2005) model of the factors that influence citizen adoption of electronic government services, integrating end-user constructs from the Technology Acceptance Model (TAM), Diffusion of Innovations (DOI) theory and the web trust literatures. The current study extends Carter and Bélanger's model by incorporating the information quality construct into the survey's design. A structural equation analysis of the survey investigates the extent to which information quality plays a critical and central role in influencing a person's use of a community municipal portal site. Further, descriptive analysis of the end-user survey data identifies end-user demographics, perceptions, and behaviors associated with users of these e-Government sites. For instance, portal usage is low and end-users tend to comprise a narrow demographic (i.e., middle-aged, well-educated, predominantly female, financially comfortable, and Internet savvy users). Overall, this paper evaluates the use of e-Government services from a citizen perspective. Recommendations for practitioners and contributions to existing theoretical models on e-Government service use also are made.