publication venue for
- Young and older adults’ views of telephone talk: Conversation problems and social uses 1998
- Silent minority: argument, information sharing, and polarization of minority opinion through a structuration theory lens. 45:381-396. 2017
- Evaluations of patronizing speech and three response styles in a non‐service‐providing context. 25:170-195. 1997
- Patronizing young and elderly adults: Response strategies in a community setting. 21:211-226. 1993