Journal article
Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?
Abstract
OBJECTIVE: To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions.
DESIGN: Cross-sectional survey.
Authors
Francis P; Agoritsas T; Chopard P; Perneger T
Journal
International Journal for Quality in Health Care, Vol. 28, No. 2, pp. 221–226
Publisher
Oxford University Press (OUP)
Publication Date
April 2016
DOI
10.1093/intqhc/mzw010
ISSN
1353-4505