A citizen-centric framework for e-government services use

This paper presents a citizen-centric framework for e-Government services use. The framework is based on an in-depth research investigation of the factors affecting successful community municipal portal use at five community municipal portal sites in the Province of Ontario, Canada. In total, 1, 753 end-users completed a web survey that polled end-user uptake and perceptions of these portals. The survey was based on Carter and Bélanger's (2005) …