Journal article
Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward.
Abstract
People's experiences can provide critical guidance on how to better meet their quality of life and care needs and deploy resources more appropriately. To maximize the utility of experience data and to advance the current debate, we present four recommendations: (1) measuring experiences outside the healthcare system can provide insight into what needs to change within the healthcare system; (2) focusing on patient experience is necessary but …
Authors
Kuluski K; Nelson MLA; Tracy CS; Alloway CA; Shorrock C; Shearkhani S; Upshur REG
Journal
HealthcarePapers, Vol. 17, No. 2, pp. 8–20
Publisher
Longwoods Publishing
Publication Date
October 30, 2017
DOI
10.12927/hcpap.2017.25415
ISSN
1488-917X