Chapter
Online Dispute Resolution Services: Justice, Concepts and Challenges
Abstract
Online Dispute Resolution (ODR) services are e-justice service conduits that utilize Electronic Negotiation Systems (see the chapter by Kersten and Lai, this volume). They are a key mechanism that may provide a viable solution to the flood of e-disputes. Justice is important in negotiation processes (see the chapter by Albin and Druckman, this volume).It is therefore suggested that ODR services are a viable means to serve justice on the web.In …
Authors
Turel O; Yuan Y
Book title
Handbook of Group Decision and Negotiation
Series
Advances in Group Decision and Negotiation
Volume
4
Pagination
pp. 425-436
Publisher
Springer Nature
Publication Date
2010
DOI
10.1007/978-90-481-9097-3_25