Chapter
Online Dispute Resolution Services: Justice, Concepts, and Challenges
Abstract
Online dispute resolution (ODR) services are e-justice service conduits that utilize, implicitly or explicitly, electronic negotiation systems. They are a key mechanism that may provide a viable solution to the flood of e-disputes, and even for face-to-face disputes that can be resolved without being colocated (for instance, the social distance restriction of the COVID-19 epidemic forced court sessions to be conducted online). Justice is …
Authors
Turel O; Yuan Y
Book title
Handbook of Group Decision and Negotiation
Pagination
pp. 1169-1186
Publisher
Springer Nature
Publication Date
2021
DOI
10.1007/978-3-030-49629-6_25