Freeway Quality of Service: What Really Matters to Drivers and Passengers?

Although the concept of level of service for freeways is usually defined in terms of users’ perceptions, very few studies have sought drivers’ or passengers’ views about what is important to them. Such information is particularly important for the evaluation of extended trips on freeways as opposed to trips on a single section or segment. Such information is valuable not only for improving the Highway Capacity Manual but also for establishing …