Measurement and optimization of responsiveness in supply chain networks with queueing structures

In this paper we consider supply chains with multiple stages of serial or network structure. The supply chains are endogenous in the sense that they involve queues because each order’s lead-time is dependent on the orders already in the system. We define supply chain responsiveness as the probability of fulfilling customer orders within a promised lead-time and study the problems of measuring and optimizing supply chain responsiveness using …