Yao Yao is an Assistant Professor of Human Resources and Management Area at the DeGroote School of Business. Her research focuses on the digital transformation of work, with a particular interest in professional occupations. For example, she has studied lawyers providing legal services in an Uber-like online labour platforms and the HRM profession under the influence of analytics and AI. She is interested in how digitalization creates tensions with professional occupations' existing structures and norms, as well as how workers, as individuals and collectives, make sense of and cope with these tensions. In addition, Yao is interested in unions and worker collectives in the evolving technological landscape. Her work has been published in leading journals such as the British Journal of Industrial Relations and Journal of Professions and Organizations. Her research has been featured in Forbes and the LSE Business Review, and has received awards from Labour and Employment Relations Association (LERA) and the Canadian Industrial Relations Association (CIRA).
Dr. Yao holds a Ph.D. in Industrial Relations and Human Resources from the University of Toronto. Prior to that, she studied at the London School of Economics and Political Science and at Renmin University of China.
