Journal article
The Efficacy and Effectiveness of Process Consultation in Improving Staff Morale and Absenteeism
Abstract
OBJECTIVES: The purpose of this randomized controlled trial was to test the efficacy and effectiveness of process consultation consisting of a series of nurse manager-consultant problem-solving meetings for leadership development that would lead to their staff's improved morale, quality of care, and reduced absenteeism.
METHODS: Thirteen consenting clinical inpatient units were stratified for four variables known to affect outcome and were then …
Authors
Weir* R; Larry Stewart*; Gina Browne*; Jacqueline Roberts*; Amiram Gafni§; Sandra Easton*; Seymour‡ L
Journal
Medical Care, Vol. 35, No. 4, pp. 334–353
Publisher
Wolters Kluwer
Publication Date
4 1997
DOI
10.1097/00005650-199704000-00005
ISSN
0025-7079
Associated Experts
Fields of Research (FoR)
Medical Subject Headings (MeSH)
AbsenteeismCost-Benefit AnalysisDecision Making, OrganizationalHospital Bed Capacity, 300 to 499Hospitals, CommunityHumansJob SatisfactionLeadershipMoraleNurse AdministratorsNursing Staff, HospitalOntarioPatient SatisfactionProblem SolvingProcess Assessment, Health CareProfessional AutonomyQuality of Health CareReferral and Consultation