The roles of effective communication and client engagement in delivering culturally sensitive care to immigrant parents of children with disabilities

PURPOSE: Delivering pediatric rehabilitation services to immigrant parents of children with disabilities requires the practice of culturally sensitive care. Few studies have examined the specific nature of culturally sensitive care in pediatric rehabilitation, especially the notions of effective communication and client engagement. METHOD: Interviews were held with 42 therapists (10 social workers, 16 occupational therapists and 16 speech …