The Critical Success Factor Approach to Strategic Alignment: Seeking a Trail from a Health Organization's Goals to its Management Information Infrastructure

The critical success factor (CSF) approach is a technique that will aid health administrators, planners and managers to identify, specify and sort among the most relevant and critical factors determining an organization's survival and success. Following a top-down management perspective, this paper discusses the CSF methodology as a strategic information management process comprising several important phases: (i) understanding the external …