Effects of Perceived Control on the Outcomes of Workplace Aggression and Violence

This study examined the role of perceived control in ameliorating the negative outcomes associated with the experience of violence at work, using 2 large samples of hospital staff (N = 187) and group home staff (N = 195). Exploratory and confirmatory factor analyses of the measure of perceived control converged in suggesting a 3-factor structure consisting of Understanding, Prediction, and Influence. Results of a series of moderated regression analyses suggested that perceived control did not moderate the relationships between violence and fear or between fear and emotional well-being, somatic health, or neglect. However, perceived control was directly associated with emotional well-being and indirectly associated with somatic health and neglect. In addition, training that targets workplace violence was found to be related to enhanced perceptions of control.