Effects of perceived control on the outcomes of workplace aggression and violence.
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This study examined the role of perceived control in ameliorating the negative outcomes associated with the experience of violence at work, using 2 large samples of hospital staff (N = 187) and group home staff (N = 195). Exploratory and confirmatory factor analyses of the measure of perceived control converged in suggesting a 3-factor structure consisting of Understanding, Prediction, and Influence. Results of a series of moderated regression analyses suggested that perceived control did not moderate the relationships between violence and fear or between fear and emotional well-being, somatic health, or neglect. However, perceived control was directly associated with emotional well-being and indirectly associated with somatic health and neglect. In addition, training that targets workplace violence was found to be related to enhanced perceptions of control.
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