publication venue for
- Employee revenge against uncivil customers. 31:636-649. 2017
- Performance effects of involving lead users and close customers in new service development. 26:497-509. 2012
Journal of Services Marketing
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has subject area
- 1504 Commercial Services (FoR)
- 1505 Marketing (FoR)
- 1506 Tourism (FoR)
- Marketing (Science Metrix)