Important features of hospitals, intensive care unit waiting rooms, and patient care rooms: perspectives of intensive care unit visitors

PurposeFamily members of critically ill patients spend significant periods of time in the intensive care unit (ICU) and hospital environment. We aimed to identify what services, resources, and conveniences are important to adult ICU visitors.MethodsWe conducted a cross-sectional study including visitors in four adult ICUs in the province of Ontario, Canada. In the survey, we asked visitors to rate the importance of 58 items relating to the …