Perceptions and configurations of balanced scorecard use: evidence from Portuguese SMEs

Purpose The purpose of this study is to identify managerial perceptions, as well as individual and organizational contingencies, that influence the use of balanced scorecard (BSC) among SMEs. Design/methodology/approach This paper adopts a mixed methods approach to study the use of the BSC from a survey database of 414 SMEs across several industries in Portugal. Findings This paper shows the perceived benefits, reasoning and obstacles that …