Negotiate, reciprocate, or cooperate? The impact of exchange modes on inter-employee knowledge sharing

Purpose The purpose of this paper is to investigate the impact of exchange modes – negotiated, reciprocal, generalized, and productive – on inter-employee knowledge sharing. Design/methodology/approach Based on the affect theory of social exchange, a theoretical model was developed and empirically tested using a survey of 691 employees from 15 North American credit unions. Findings The negotiated mode of knowledge exchange, i.e. when a …