A review of bricks-and-clicks dual-channels literature: trends and opportunities

The proliferation of e-commerce has changed the retail market landscape significantly in most industries. Due to fiercer competition, many bricks-and-mortar retailers established an online channel and have become bricks-and-clicks. On the other hand, some e-tailers are adding a conventional channel to their portfolio by launching physical stores or forming a partnership with traditional retailers. Deciding on whether or not to adopt a …