Journal article
Diminishing returns of information quality: Untangling the determinants of best answer selection
Abstract
Online question and answer (Q&A) platforms are ideal live repositories for knowledge sharing and exchange. On Q&A platforms, a seeker may receive one answer to a question, none, or multiple answers. In the case of many answers, it is important to understand which answer will be selected as the best to inform how seekers retrieve knowledge-based solutions to inquiries. This study develops a best answer selection model that integrates the …
Authors
Osatuyi B; Passerini K; Turel O
Journal
Computers in Human Behavior, Vol. 126, ,
Publisher
Elsevier
Publication Date
January 2022
DOI
10.1016/j.chb.2021.107009
ISSN
0747-5632