Journal article
Optimising key performance indicator adherence with application to emergency department congestion
Abstract
Many operational queueing systems must adhere to systems of Key Performance Indicators (KPIs), each comprising a waiting time limit and a level of compliance specifying the minimal fraction of customers that must meet the standard. KPIs are frequently employed as measures of system performance in health care settings. The primary flaw with KPIs is that they represent a system of constraints with no objective function. KPIs say nothing about …
Authors
Li N; Stanford DA; Sharif AB; Caron RJ; Pardhan A
Journal
European Journal of Operational Research, Vol. 272, No. 1, pp. 313–323
Publisher
Elsevier
Publication Date
1 2019
DOI
10.1016/j.ejor.2018.06.048
ISSN
0377-2217