Factors Affecting Information Satisfaction in the Context of the Small Business Environment

This study reports an empirical investigation of some of the relationships that exist between organizational characteristics and end-user satisfaction associated with computer-based information systems (CBIS) in small businesses. Eight hypotheses were tested using data collected in a two-phase study of 83 small firms. The major findings show that end-user satisfaction is correlated with the number of systems analysts present within a firm, with …