Patient Satisfaction as an Indicator of Quality Care in Independent Health Facilities: Developing and Assessing a Tool to Enhance Public Accountability

The objective of this research was to examine the performance of a brief patient survey about quality of care received in community-based diagnostic and therapeutic facilities. The survey was administered to patients in 44 facilities that were also scheduled for a formal external assessment. The response rate was 53%. Patients generally rated their care positively; 18.5% of patients rated at least 1 item as fair or poor. The amount of …