AI in contact centers: Artificial intelligence and algorithmic management in frontline service workplaces Reports uri icon

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  • Overview
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authors

  • Doellgast, Virginia
  • O'Brady, Sean
  • Kim, Jeonghun
  • Walters, Della
  • Acevedo, Alyssa
  • Dragsbaek, Nelson
  • Hegeman, Tom
  • Ivanovski, Stefan
  • McCormick, Natalie
  • Rajan, Deepa
  • Rana, Ayaj
  • Snyder, MT
  • Starcevic, Jelena
  • Wagner, Ines

publication date

  • April 1, 2023