Journal article
A qualitative study of organisational response to national quality standards for 7-day services in English hospitals
Abstract
BackgroundNational standards are commonly used as an improvement strategy in healthcare, but organisations may respond in diverse and sometimes negative ways to external quality demands. This paper describes how a sample of NHS hospital trusts in England responded to the introduction of national standards for 7-day services (7DS), from an organisational behaviour perspective.MethodsWe conducted 43 semi-structured interviews with …
Authors
Sutton E; Bion J; Mannion R; Willars J; Shaw E; Tarrant C
Journal
BMC Health Services Research, Vol. 21, No. 1,
Publisher
Springer Nature
Publication Date
12 2021
DOI
10.1186/s12913-021-06213-w
ISSN
1472-6963