Journal article
Real-Time Delivery Time Forecasting and Promising in Online Retailing: When Will Your Package Arrive?
Abstract
Problem definition: Providing fast and reliable delivery services is key to running a successful online retail business. To achieve a better delivery time guarantee policy, we study how to estimate and promise delivery time for new customer orders in real time. Academic/practical relevance: Delivery time promising is critical to managing customer expectations and improving customer satisfaction. Simply overpromising or underpromising is …
Authors
Salari N; Liu S; Shen Z-JM
Journal
Manufacturing & Service Operations Management, Vol. 24, No. 3, pp. 1421–1436
Publisher
Institute for Operations Research and the Management Sciences (INFORMS)
Publication Date
May 2022
DOI
10.1287/msom.2022.1081
ISSN
1523-4614