Assessing Risk among Frail Older Adults in Ontario, Canada, during the COVID‐19 Pandemic: A Mixed Methods Evaluation of a Telephone Outreach Program

We developed a pandemic telephone outreach protocol to identify risk for social isolation, health destabilization, medication issues, inadequate services and supports, and caregiver stress among older adults at high risk of destabilization. Screening, conducted between April 1, 2020, and May 8, 2020, was targeted to those who had previously been screened as frail or who were identified as vulnerable by their family physician. This study …