SECOND HAND TECHNOSTRESS AND ITS DETERMINANTS IN THE CONTEXT OF MOBILE DEVICE INTERRUPTIONS IN WORK MEETINGS

Technostress is defined as the stress derived from the use of Information and Communication Technologies (ICTs). Information Systems researchers have studied this phenomenon in the work environment, concentrating mainly on the negative consequences of technostress on the individual that is overwhelmed by the use of ICTs at her or his job. Given the pervasiveness of mobile devices, using them distractively while carrying out other tasks can impact not only the individual using the device (technostress), but also those around her or him. Thus, the distractive use of ICT while performing other tasks can create stress in individuals around ICT users, a term we coin as “second hand technostress”. This research in progress paper proposes a theoretical model to examine the potential antecedents of second hand technostress in the context of work meetings. Those antecedents are grouped in factors pertaining to the individual experiencing the second hand technostress, the mobile device user, the organization, the meeting, and the nature of the mobile interruption. A qualitative and a quantitative study are proposed to refine and empirically validate the proposed theoretical model.