Informal settlement janitorial services: implementation of a municipal job creation initiative in Cape Town, South Africa

In 2011/12, the City of Cape Town announced that it would commence an on-site janitorial service for communal flush toilets in informal settlements throughout the metropolitan area. The dual objectives of the programme were to improve municipal sanitation services in informal settlements and to create new job opportunities in areas with high unemployment. This paper examines the janitorial programme’s development and administration in Cape …