Journal article
Automatic Message Triage: Decision Support from Patient-Provider Messages
Abstract
Email communication between patients and healthcare providers is gaining popularity. However, healthcare providers are concerned about being inundated with patient messages and their inability to respond to messages in a timely manner. This work provides automated text mining decision support to overcome some of the challenges presented by email communication between patients and healthcare providers.
Authors
Tavasoli A; Archer N
Journal
19th Americas Conference on Information Systems Amcis 2013 Hyperconnected World Anything Anywhere Anytime, , ,
Publication Date
January 1, 2013