A Survey of User-Experience Development at Enterprise Software Companies

Developers worldwide wish to understand what major companies are doing in user-experience development (UXD). UXD comprises activities in user-centered design of user experience, specifically user-interface development (metaphors, mental models, navigation, interaction, and appearance) that is useful for planning, research, analysis, design, implementation, evaluation, and documentation of products/services across a wide number of platforms. This paper reports the results of a survey conducted with six enterprise software companies.