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A survey of user-centered design practice
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A survey of user-centered design practice

Abstract

This paper reports the results of a recent survey of user-centered design (UCD) practitioners. The survey involved over a hundred respondents who were CHI'2000 attendees or current UPA members. The paper identifies the most widely used methods and processes, the key factors that predict success, and the critical tradeoffs practitioners must make in applying UCD methods and processes. Results show that cost-benefit tradeoffs are a key consideration in the adoption of UCD methods. Measures of UCD effectiveness are lacking and rarely applied. There is also a major discrepancy between the commonly cited measures and the actually applied ones. These results have implications for the introduction, deployment, and execution of UCD projects

Authors

Vredenburg K; Mao J-Y; Smith PW; Carey T

Pagination

pp. 471-478

Publisher

Association for Computing Machinery (ACM)

Publication Date

April 20, 2002

DOI

10.1145/503376.503460

Name of conference

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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