Intellectual capital and business performance in Malaysian industries Journal Articles

abstract

• The purpose of this empirical study is to investigate the three elements of intellectual capital, i.e. human capital, structural capital, and customer capital, and their inter‐relationships within two industry sectors in Malaysia. The study was conducted using a psychometrically validated questionnaire which was originally administered in Canada. The main conclusions from this particular study are that: human capital is important regardless of industry type; human capital has a greater influence on how a business should be structured in non‐service industries compared to service industries; customer capital has a significant influence over structural capital irrespective of industry; and finally, the development of structural capital has a positive relationship with business performance regardless of industry. The final specified models in this study show a robust explanation of business performance variance within the Malaysian context which bodes well for future research in alternative contexts.

authors

• Bontis, Nick
• Chua Chong Keow, William
• Richardson, Stanley

status

• published 

publication date

• March 1, 2000

has subject area

• 1501 Accounting, Auditing and Accountability (FoR)
• Business & Management (Science Metrix)

published in

• Journal of Intellectual Capital  Journal

keywords

• 35 Commerce, Management, Tourism and Services
• 3507 Strategy, Management and Organisational Behaviour

Digital Object Identifier (DOI)

• 10.1108/14691930010324188

start page

• 85

end page

• 100

volume

• 1

issue

• 1