Lean social care and worker identity: The role of outcomes, supervision and mission

Since the 1980s, many social care jobs have shifted from the public to the nonprofit sector, accompanied by funding cuts, government contracts, managerialism and performance management. Qualitative data collected in Australia, New Zealand and Canada show that agency mission and immediate supervisors remain centrally important to workers’ identity and willingness to remain employed in social care. With the exception of one study site (where …