Journal article
Antecedents of attitude towards online mediation
Abstract
While the majority of studies so far have examined the effectiveness and benefits of electronic settlement applications, this study explores factors that affect the adoption and use of online mediation services. To this end, structural equation modeling analysis was applied to data obtained from users and mediators involved in an online mediated dispute. Subject perceptions regarding an overall mediation system including information technology …
Authors
Turel O; Yuan Y; Rose J
Journal
Group Decision and Negotiation, Vol. 16, No. 6, pp. 539–552
Publisher
Springer Nature
Publication Date
November 2007
DOI
10.1007/s10726-007-9085-7
ISSN
0926-2644