publication venue for The role of social presence in establishing loyalty in e-Service environments. 19:43-56. 2007 Investigation of voice and text output modes with abstraction in a computer interface. 8:323-345. 1996
has subject area 0806 Information Systems (FoR) 1203 Design Practice and Management (FoR) 1702 Cognitive Sciences (FoR) Human Factors (Science Metrix)