St. Thomas University: Which Balanced Scorecard to Use?*/ST. THOMAS UNIVERSITY: LE CHOIX D'UN TABLEAU DE BORD

ABSTRACT This case provides background on a university that undertook a formal strategic‐planning initiative. Mary White, Vice‐President (Administration), was responsible for developing the performance evaluation framework. She established a special task force, which included Peter Crimson, Assistant Vice‐President (Administration), Eva Black, Director of Financial Analysis, and Adam Green, Director of Planning and Analysis, to assist her in …