Perceptions of primary care patients attending a legal health clinic: a qualitative descriptive study

BackgroundThere has been increasing recognition of the relationship between social determinants of health and unmet legal needs, with those living in poverty experiencing higher rates of poor health. Medical-legal partnerships (MLPs) are programs that have been developed to offer legal services within a clinical setting to patients who may typically not be able to access these types of services. The Legal Health Check-Up Clinic was initiated to screen and offer legal supports to patients from a Canadian primary care clinic, situated in a diverse, urban medium-sized city. Previous quantitative analyses found significant changes in overall health status as well as income, housing, and food security. The aim of this study was to evaluate participants’ experiences and satisfaction with the Legal Health Check-Up Clinic.MethodsA qualitative descriptive approach was used and participants from the Legal Health Check-Up Clinic were invited to take part in a one-time, individual interview. Using a thematic analysis approach, each interview was independently coded and then discussed by three researchers, with any differences reconciled by consensus. Coding was iterative with new codes added as relevant ideas emerged from the interviews.ResultsSixteen interviews were conducted. There were two primary themes: Personal Benefits and Challenges experienced by participants, and Program Structural Elements that fostered or impeded program success. Participants welcomed accessing legal support within the primary care environment and became more aware of their rights and options. Some learned they were not eligible for the program and felt provision of other resources would have been helpful. Participants appreciated the program philosophy of recognizing the relationship between health and social needs and offered constructive feedback for areas of improvement, such as provision of translation services and more time with clients.ConclusionsThe Legal Health Check-Up Clinic was helpful for participants in providing referrals, resources, and concrete direction regarding their legal issue. Clarity in screening potential participant eligibility was suggested. Future work related to interprofessional education of legal and health professionals could support the implementation of a stronger patient-centred approach.