Supporting Organizations in Improving Employee Bulk E-mail --- A Tool Design and Evaluation Study

Organizations often send bulk emails to employees to make them aware of policy changes, organization plans, and events. Many of these emails, however, are long digests with many separate messages that waste employees' time and reduce their awareness. This study introduces CommTool--a prototype tool to help organizational communicators better understand their emails' performance and cost. We first interviewed 5 communicators and identified the …