The Effect of Extent of Use of Information Technology and Job of the User upon Task Characteristics

The relationships between extent of use of information technology (IT) and task characteristics were examined in two jobs using the Job Diagnostic Survey. Consistent with past studies, it was found that, among clerks, extent of use is positively correlated with skill variety, feedback from agents, and dealing with others, and that there is no correlation between extent of use and task identity, task signifcance, andfeedbackfrom the job. Also …