Some Neglected Aspects of Performance in Field Administration in Bangladesh

Performance of public service personnel does not depend solely upon their qualifications and level of training. Rational organization of activities and division of work with effective work processes are important, and it is necessary to ensure that employees have appropriate qualifications and training for performing the tasks assigned to them. Rules and procedures help facilitate their work and provide flexibility to innovate. Attractive terms and conditions of service, and other intangible rewards such as opportunities for contribution to the mission of the organization, participation in decision-making, and recognition by the employer and the clients of public service are also important. Based on data collected from sub-district level public agencies in Bangladesh, this article argues that performance at the field level is affected by a number of additional organizational, political, and social factors. They include personnel turnover, procedural delays, multiplicity of tasks, decision pattern and behavior, politician-administrator interaction, dual loyalty of officials, inadequate facilities for fulfilling family obligations, and attachment to major urban centers for health and educational services. These elements need to be integrated in the framework for assessing performance of public service personnel in developing countries. It is necessary to look beyond the commonly known causes for dealing with performance problems.