Knowledge Management Capabilities and Organizational Performance in Roads and Transport Authority of Dubai: The mediating role of Learning Organization

The purpose of this study is to examine the effect of knowledge management capabilities on organizational performance in the public sector. Learning organization was included as a mediator to investigate its effect on the relationship between knowledge management capabilities and organizational performance. The conceptual framework provided a useful perspective to study knowledge management capabilities in a government setting in Dubai. Two hundred and fifty‐five usable questionnaires were collected from the survey. The respondents were executives, managers and directors of the Roads and Transport Authority of Dubai, United Arab Emirates. SPSS version 21 and amos version 20 ( IBM Corporation , Armonk , NY , USA ) were utilized to test the conceptual model. The findings show that knowledge management capabilities have a positive and significant relationship with organizational performance. Learning organization fully mediates the relationship between knowledge management capabilities and organizational performance. The study only focuses on the Roads and Transport Authority, which is one of the government agencies in Dubai. Recommendations are provided to offer practitioners alternative solutions to their weaknesses and set strategies to improve the effectiveness of their knowledge management capabilities to promote continuous learning in the organization. This is the first study of knowledge management and learning organization carried out in Dubai or the United Arab Emirates in the public sector. Copyright © 2016 John Wiley & Sons, Ltd.