Journal article
An empirical investigation of electronic government service quality: from the demand-side stakeholder perspective
Abstract
The emergence of the eGovernment (eGov) virtual medium to provide government services to citizens has opened opportunities for public administration to reform and restructure public service to improve service quality. However, while the restructuring and reforming aspects of eGov service have been explored by researchers, hardly any papers have attempted to investigate the eGov service quality requirements of citizens as customers. Based on a …
Authors
Shareef MA; Archer N; Dwivedi YK
Journal
Total Quality Management & Business Excellence, Vol. 26, No. 3-4, pp. 339–354
Publisher
Taylor & Francis
Publication Date
April 3, 2015
DOI
10.1080/14783363.2013.832477
ISSN
1478-3363