Journal article
Survivor focus groups: a quality assurance technique
Abstract
The use of a total quality management frame work by the palliative care team (PCT) at the Chedoke-McMaster hospitals has led to a standardized method of obtaining feedback from some of the hospitals' customers. Every three months, a focus group is convened of randomly chosen significant others who were most involved in a nonprofessional caregiving role for the deceased patients. The participants are invited to discuss their perceptions of the …
Authors
Woodward CA; King B
Journal
Palliative Medicine, Vol. 7, No. 3, pp. 229–234
Publisher
SAGE Publications
Publication Date
July 1993
DOI
10.1177/026921639300700310
ISSN
0269-2163