Quality Nursing Care and Opportunities for Improvement Academic Article uri icon

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  • A study was undertaken to delineate patients' and families' experiences and perceptions associated with their nurse-patient therapeutic relationships and nursing care. Data were analyzed using a directed content analysis approach. Two key themes emerged: patients and family members described primarily receiving excellent nursing care and to a lesser extent substandard care. Study findings have implications for nurse leaders to enhance nurses' therapeutic relationships with patients and family members and patient-centered care within their organizations.


  • Jeffs, Lianne
  • Beswick, Susan
  • Martin, Kirsten
  • Campbell, Heather
  • Rose, Donald N
  • Ferris, Ella

publication date

  • January 2013