Journal article
User-centered policy design: challenges and opportunities of its application for social policy in Canada
Abstract
Access to policy development is typically limited and exclusive, seldom including stakeholder groups representing marginalized individuals. The voices of end-users, however, are essential to creating effective, accurate, and targeted policies and services that truly consider the perspectives of those who are the most impacted. User-centered design (UCD) is considered by scholars and practitioners to be a potential solution to this issue. …
Authors
Gintova M; Zelaya AJ; Ugalde EG
Journal
Policy Design and Practice, Vol. 8, No. 1, pp. 89–105
Publisher
Taylor & Francis
Publication Date
January 2, 2025
DOI
10.1080/25741292.2025.2465019
ISSN
2574-1292