Journal article
Supporting Organizations in Improving Employee Bulk E-mail --- A Tool Design and Evaluation Study
Abstract
Organizations often send bulk emails to employees to make them aware of policy changes, organization plans, and events. Many of these emails, however, are long digests with many separate messages that waste employees' time and reduce their awareness. This study introduces CommTool--a prototype tool to help organizational communicators better understand their emails' performance and cost. We first interviewed 5 communicators and identified the …
Authors
Kong R; Sun R; Zhang CC; Yuan Y; Konstan JA
Journal
Proceedings of the ACM on Human-Computer Interaction, Vol. 8, No. CSCW2, pp. 1–28
Publisher
Association for Computing Machinery (ACM)
Publication Date
November 7, 2024
DOI
10.1145/3686911
ISSN
2573-0142