Chapter
Service with a Smile Meets Customer with a Snarl: Implications for Worker Well-Being
Authors
Marchiondo LA; Cortina LM; Shannon HS; Haines T; Geldart S; Griffith L
Book title
Bullies in the Workplace Seeing and Stopping Adults Who Abuse their Co Workers and Employees
Pagination
pp. 149-172
Publication Date
January 1, 2015