A living systems process analysis of a public transit system

This article examines how living systems theory can be applied at the level of the organization to assess the effectiveness of an urban public transit authority. Living systems process analysis was utilized to survey and analyze department ratings of information and matter/energy processing. Evaluations were compared among departments which rated high and low on effectiveness criteria, such as meeting goals and objectives. Results showed significant differences between groups on many living system processes, and revealed problems which required remedial action. The methodology and findings of the study are discussed.